Hi Sarah! We sincerely apologize for the inconvenience you've experienced with our discontinued product, and we appreciate you taking the time to share your feedback with us. We are genuinely sorry that our product did not meet your expectations.
We understand the frustration caused by the issues you've encountered, and we want to make things right. To address your concerns and rectify the situation, we would like to connect with you personally via email. Our customer support team will reach out to you promptly to gather more details and explore potential solutions.
Please be assured that your feedback is valuable to us, and we are committed to providing the best possible resolution.
Once again, we apologize for any inconvenience this may have caused, and we look forward to the opportunity to make amends.